Testimonials

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I just wanted to thank you for being so supportive and helpful. You have really gone above any customer support that I have ever had. I do highly recommend your company to anyone that asks where I got my pinball machine and I let them know just how far you guys go to make sure the product is in top working condition. So again, thanks for everything!
I purchased the Addams Family pinball machine through The Pinball Company. Their delivery service delivered and set up the machine (we live in California). I have called The Pinball Company a couple of times with questions regarding the pinball machine. Nic and Brooke (the owners) are very professional and courteous in our conversations. I had my first service call (included with the purchase) and they sent out Chris --The Pinball Pirate. This guy is a die-hard and really knows his stuff when it comes to pinball machines! This guy was on a mission from the time he arrived. I was really impressed! Chris is also great to deal with. I normally don't purchase big ticket items on the internet, but I really wanted the Addams Family pinball machine and the positive feedback about this company persuaded me to make the purchase. I'm really glad I did! I would highly recommend this company.
Thanks again for your help after the fact. A lot of businesses would have had a different attitude, something along the lines of you are on your own. I work at the biggest new car dealership in the state of Ohio, and we know the importance of customer service after the point of delivery. Your efforts have been outstanding, I will recommend you to anyone in the market.
I wanted to thank you for standing behind your product after the trucking company damaged the pinball machine. You kindly replaced the broken door and plunger which I installed today with the help of the video that you sent along explaining how to switch out the parts. In putting together my game room there were two items that were damaged during shipment, the other company refused to either help me or call me back and it cost me $500 to repair the game. I want to highly recommend your company to any person looking for a pinball machine as they can be assured that you will stand behind your product. Thanks again for your help.
I recently received my Data East Star Trek pinball machine this week. I just want to say Thanks to Brooke for answering the many questions I had during the ordering phase. Nic, thanks for helping me trouble shoot the lost ball mystery upon delivery. I am sure I may have some more questions and need for assistance down the road. I was initially a little hesitant about making a purchase from a company I found on the net and item unseen before purchase, but both of you had made this a very pleasant experience, Thank You.
Thank you so much for such a great experience on our purchase of a Pinball machine. Your business provided wonderful support, knowledge and very fast shipping. When ever we have needed advise or equipment you have been there to assist at all times. The game play and condition of our spider man pinball machine was just as you stated, in mint condition. We look forward to doing business with you in the future.
Hi There, I'm sending this to thank you and everyone at the the pinball company, I got the Golden Axe machine in today and it works great, It brings me back to when I used to play this game at putt-putt. I am amazed at how clean and new the machine looks. I will definitely be buying my next machines from you. Thank you so much for your excellent service.
Brandon G.
UTAH
For Christmas, we ordered a Roller Coaster Tycoon pinball machine for our daughters. The shipping was going to be tight, but Brooke helped us monitor our shipment the whole way. She was very helpful and responsive. The pinball machine made it just in time for Santa and was in perfect condition. We have been thrilled with the quality of our purchase and with the customer service. We highly recommend The Pinball Company!.
I want to thank all of the folks at the Pinball Company for doing an outstanding job. The Creature From the Black Lagoon arrived in pristine condition and the movers noted the extra care you folks took in packing it for shipment. The driver said "I have never seen a pinball machine so well protected for long distance delivery". Thank you again, and I give you folks the highest marks for customer service and attention to detail. I will also be calling in about 4 weeks to order another machine.
Experience, service and trust are characteristics not often found in a company. I am happy to say that all three exist in The Pinball Company. Nic and his staff have responded to all my needs and provided my family with quality pinball games we will enjoy for many years. No matter what the distance, The Pinball Company has reached out to provide service and earn my trust. They do a great job!

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